IES Abroad
  • Recruiting and Advising
  • Chicago, IL, USA
  • Full Time

Status: Full-time, Exempt

Schedule: 37.5 hrs/week, M-F, 8.30a.m. 4.30p.m, with a 30 minute lunch break. This role may require occasional evening and weekend work and occasional travel based on seasonal business needs/position requirements.
Reports to: Program Advising Manager
Direct reports: None
Start date: ASAP
LocationChicago, IL, USA

About us:

Everything we do is about the IES Abroad student. Our profoundly passionate team of study abroad professionals believes in creating once-in-a-lifetime educational adventures that transcend expectations. Our goal is to rock the world of some 8,000 study abroad students every year.

From our headquarters in Chicago to our 120 study abroad programs in 85 global locations worldwide, we create authentic global education and life-affirming cultural experiences. We work at IES Abroad because we believe that every student should have the opportunity to go abroad - especially in a fun, safe, and superior academic and cultural environment.

We believe so strongly in the power of our program, that we actively recruit students from diverse populations and provide more than $3 million in scholarships year after year. We are proud that our students are as diverse and exciting as the countries we study.

We're not ashamed to admit, we're a little bit obsessed with study abroad.

Summary of position:

The IES Abroad Program Advisor is responsible for providing top quality pre-departure advising, preparation, and service for all IES Abroad students, their families, and home school personnel. The Advisor serves as a primary contact on a set of IES Abroad programs for both external and internal audiences.

Essential job responsibilities & duties:

  • Provide friendly, accurate, and prompt pre-departure support and information to IES Abroad students, parents, and education institution staff through written and verbal (telephone) communications
  • Maintain excellent records of all communications
  • Maintain student records in database and web technology in all daily functions
  • Serve as Recruiting & Advising department primary contact on specific IES Abroad programs
  • Serve as a member of an advising team, providing call and email coverage for team members when needed
  • Liaise with other departments to answer student questions and monitor any program changes/enhancements
  • Communicate program changes/enhancements to all team members and relevant departments
  • Participate in editing and updating student pre-departure materials for each enrollment cycle
  • Serve as part of a rotating group of staff handling after-hours calls. 

Additional:

  • Regular and  predictable  attendance  is  an  essential  function  of  this position
  • Any other task or duty as assigned or required

Experience & Qualifications/Skills:

  • Empathetic communicator with exceptional customer service skills
  • Ability to exercise sound judgment and problem solving skills when handling a variety of issues
  • Skilled in handling stressful situations, i.e., advising anxious students and parents
  • Maintain a positive attitude even during stressful situations
  • Familiarity with principles of international education, study abroad, and intercultural competency
  • Two or more years' experience in the field of study abroad or student advising (preferred)
  • Enthusiasm for education and development of college-aged students
  • Ability to manage and maintain high call volume
  • Excellent written and verbal communication skills
  • Ability to work with minimal supervision, meet commitments on a consistent and timely basis, and take responsibility for actions and results
  • Act in a professional manner at all times
  • Ability to be flexible and adaptable in a changing environment
  • Adhere to office/departmental policies and procedures with infrequent unplanned absences
  • Creative and proactive approach to work
  • Ability toorganize and prioritize multiple tasks
  • Ability to contribute to a high-performing team
  • Strong attention to detail with the capacity to maintain accurate records
  • Intermediate level Microsoft Office skills, and ability to learn database and content management system platforms
  • Social media literacy

Education Licenses and/or Certifications etc.:

  • Bachelor's degree or equivalent work experience
  • May periodically travel to campus events within the U.S. Candidates must have a valid driver's license and be willing anable to drive a car
  • Must be legally eligible to work in the United States

Physical demands:

  • Ability to remain in a seated position for the majority of the day (between 70% -100% of work time) in a workstation
  • Ability to work for extended and continuous periods at a workstation operating a computer, phone and other office equipment i.e., copier, scanner, or printer (between 70% -100% of work time)
  • Must be able to communicate via phone, email and in-person with IES Abroad US and Global employees, students and parents for the majority of the day (between 70% -100% of work time)
  • Ability to lift or move supplies, equipment, boxes, documents and materials weighing up to 40lbs from 15% to 20% of work time in office or while traveling
  • This position may be asked to travel by airplane or car to campuses within the U.S. approximately 5-10% seasonally

Working conditions/Environment:

  • Must be able to work in the Chicago office on a daily basis

Fiscal responsibilities:

  • Responsible for following IES Abroad policies regarding any purchases and/or travel, if required, made via company credit card as well as processing expense reports in a timely and accurate manner
  • Ensures accurate timekeeping and reports all work hours.  All scheduled hours and worked hours must be recorded on a timesheet approved by the employee's manager.  Any additional hours worked over the employee's regularly approved hours per week must be approved in advance by the employee's manager(s). 

Disclaimer:

This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. The duties above are not to be considered a complete list of duties and responsibilities assigned to this position.

Application Deadline: 

Open until position is filled.

*Please note there is no relocation for this position.  

No phone calls or emailed status inquiries accepted.

How to Apply:

All applicants should submit an application including cover letter, resume and salary requirements by clicking 'Apply Now' at the right hand side of this page.

Please visit http://www.iesabroad.org/study-abroad/about/employment for more information about working at IES Abroad.

Equal Opportunity Employment:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.

We are committed to a policy of equal opportunity and do not discriminate on the basis of race, color, religion, sex (including pregnancy), disability, age, national origin, citizenship, gender, gender expression, gender identity, sexual orientation or genetic information or veteran status and/or any other status protected by applicable laws.

IES Abroad
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

    By clicking the button above, I agree to ApplicantPro's Applicant Information Use Policy.

  • Sign Up For Job Alerts!

  • Share this Page
  • Facebook Twitter LinkedIn Email
.
Logo Advisors & Faculty Alumni Parents About Us Contact Us Sign In Register Find a Program Apply Scholarships Internships