IES Abroad
  • Recruiting and Advising
  • Chicago, IL, USA
  • Full Time

Status: Full-time, exempt

Schedule: 37.5 hrs/week, M-F, 8.30a.m. to 4.30p.m, with a 30 minute lunch break.  This role may require occasional evening and weekend work and occasional travel based on seasonal business needs/position requirements

Reports to: Assistant Director for Advising

Direct reports: None

Start date: ASAP

Location: Chicago, IL

About us:

Everything we do is about the IES Abroad student. Our profoundly passionate team of study abroad professionals believes in creating once-in-a-lifetime educational adventures that transcend expectations. Our goal is to rock the world of some 9,500 study abroad students every year.

From our headquarters in Chicago to our 400+ study abroad programs in 85 global locations worldwide, we create authentic global education and life-affirming cultural experiences. We work at IES Abroad because we believe that every student should have the opportunity to go abroad - especially in a fun, safe, and superior academic and cultural environment.

We believe so strongly in the power of our program, that we actively recruit students from diverse populations and provide more than $5 million in scholarships year after year. We are proud that our students are as diverse and exciting as the countries we study.

We're not ashamed to admit, we're a little bit obsessed with study abroad.

Summary of position:

The IES Abroad Program Advisor is responsible for providing top quality pre-departure advising, preparation, and service for all IES Abroad students, their families, and home school personnel. The Advisor serves as an expert on a set of IES Abroad programs for both external and internal audiences.

Job Responsibilities:

  • Provide assistance to the Assistant Director of Advising on comprehensive training of new staff and ongoing training to the department; assist with special projects as needed
  • Provide friendly, accurate, and prompt pre-departure support and information to IES Abroad students, parents, and education institution staff through written and verbal (telephone) communications
  • Maintain excellent records of all communications
  • Utilize database and web technology in all daily functions
  • Serve as Recruiting & Advising department expert on specific IES Abroad programs
  • Serve as a member of an advising team, providing call and email coverage for team members when needed
  • Liaise with other departments to answer student questions and monitor any program changes/enhancements
  • Communicate program changes/enhancements to all team members and relevant departments
  • Participate in editing and updating student pre-departure materials for each enrollment cycle
  • Serve as part of a rotating group of staff handling after-hours calls. 

Additional:

  • Regular and  predictable  attendance  is  an  essential  function  of  this position
  • Any other task or duty as assigned or required

Experience & Qualifications/Skills:

  • Empathetic communicator with exceptional customer service skills
  • Ability to exercise sound judgment and problem solving skills when handling a variety of issues
  • Maintain a positive attitude even during stressful situations
  • Familiarity with principles of international education, study abroad, and intercultural competency
  • Two or more years' experience in the field of study abroad or student advising (preferred)
  • Enthusiasm for education and development of college-aged students
  • Ability to manage and maintain high call volume
  • Excellent written and verbal communication skills
  • Ability to work with minimal supervision, meet commitments on a consistent and timely basis, and take responsibility for actions and results
  • Act in a professional manner at all times
  • Ability to be flexible and adaptable in a changing environment
  • Adhere to office/departmental policies and procedures with infrequent unplanned absences
  • Creative and proactive approach to work
  • Ability to organize and prioritize multiple tasks
  • Ability to contribute to a high-performing team
  • Strong attention to detail with the capacity to maintain accurate records
  • Intermediate level Microsoft Office skills, and ability to learn database and content management system platforms
  • Social media literacy

Education Licenses and/or Certifications etc.:

  • Bachelor's degree incorporating study abroad preferred or equivalent work experience
  • Program Advisors periodically travel to campus events within the U.S.
  • Candidates must have a valid driver's license and be willing and able to drive a car
  • Must be legally eligible to work in the United States

Application Deadline: 

Open until position is filled.

No phone calls or emailed status inquiries accepted.

How to Apply:

All applicants should submit an application including cover letter, resume, and salary requirements by clicking 'Apply Now' at the right hand side of this page.

Please visit www.IESabroad.org/jobs  for more information about working at IES Abroad.

Equal Opportunity Employment:

Treating all people with respect is at the core of who we are.

As an equal opportunity employer, we recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, sex (including pregnancy), disability, age, veteran status, citizenship, gender, gender expression, gender identity, sexual orientation, genetic information and/or other protected status as required by applicable law.

When you join IES Abroad, you're part of a diverse community of global leaders who know that our differences in skills and backgrounds are just as important as our shared passions and mission. Surrounded by a mix of talented professionals, you find yourself wanting to come to work, and, more importantly, wanting to stay and advance our mission together.

Disclaimer:

This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. The duties above are not to be considered a complete list of duties and responsibilities assigned to this position.

 

IES Abroad
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
  • Facebook Twitter LinkedIn Email
.
Logo Advisors & Faculty Alumni Parents About Us Contact Us Sign In Register Find a Program Apply Scholarships Internships