IES Abroad
  • Student Affairs
  • Chicago, IL, USA
  • Full Time

Job title: Assistant Dean of Students
Status: Full-time, exempt
Schedule: M-F, 8.30a.m. – 4.30p.m 37.5 hour per week with a 30 minute lunch. May include evening and weekend work and travel based on position requirements and needs of the organization.
Reports to: Assistant Vice President of Student Affairs & Dean of Students
Direct reports: None
Start date: ASAP
Location: Chicago, IL, USA

About us:  

Everything we do is about the IES Abroad student. Our profoundly passionate team of study abroad professionals believes in creating once-in-a-lifetime educational adventures that transcend expectations. Our goal is to rock the world of some 8,000 study abroad students every year.

From our headquarters in Chicago to our 120 study abroad programs in 85 global locations worldwide, we create authentic global education and life-affirming cultural experiences. We work at IES Abroad because we believe that every student should have the opportunity to go abroad - especially in a fun, safe, and superior academic and cultural environment.

We believe so strongly in the power of our program, that we actively recruit students from diverse populations and provide more than $3 million in scholarships year after year. We are proud that our students are as diverse and exciting as the countries we study.

We're not ashamed to admit, we're a little bit obsessed with study abroad.

Summary of position:  

The Dean of Students Office contributes to the academic mission of IES Abroad by providing high quality health and safety programs for students and staff that minimize potential risk to students and IES Abroad overall. Dean of Students Office staff members provide mentoring, training, and professional development programs and initiatives to our overseas staff members who in turn provide appropriate personal and intercultural challenges to our students while supporting them through a Code of Conduct that is respectful of all individuals and cultures.

The Dean of Students office is responsible for coordinating student life issues worldwide. The Dean of Students Office oversees all student medical information and student insurance provisions; provides pre-departure assistance to students with physical and mental health concerns with Center staff; establishes and coordinates IES Abroad protocols regarding student emergencies and response; assists with the development of student housing and student safety; serves as a point of contact for parent concerns and issues; produces the IES Abroad Student Handbook; advises Center Directors on student disciplinary procedures; and works collaboratively with Academic, Enrollment Management, Recruiting, and Customized Programming staff.

Essential job responsibilities & duties:

• Assists with training Student Life staff worldwide through the development of training materials, delivery of in-person training, and training through technology such as web conferencing, and videos
• Trains, develops, and mentors approximately 30% of the overseas Center Student Affairs staff in the areas of health, safety, and student conduct
• Coordinates and participates in 24/7 coverage of student matters with rotating Chicago staff members
• Assists with policy development in the areas of alcohol and drugs, housing, and the Code of Student Responsibility
• Assists with policy implementation and interpretation in accordance with the IES Abroad Model Assessment Practices (IES MAP)
• Provides program guidance for student orientations' and re-entry session(s)
• Provides advice and support for Center staff on judicial cases
• Provides support for Center staff on housing issues
• Provides health education programs and intervention methods
• Provides information to parents and study abroad coordinators about student well-being abroad
• Contributes to the composition and editing of all student affairs, academic, and marketing publications
• Ability to handle stressful situations i.e. advising anxious students and parents
• Any other tasks or duties as assigned or required
• Regular and predictable attendance is an essential function of this position

Experience & Qualifications/Skills:

• A minimum of three to five years of experience in the area of student affairs, ideally as a department head in housing, new student/orientation programs, wellness, or judicial affairs
• International study and/or work experience very much preferred
• Demonstrated student-centered approach
• Proven sensitivity to cultural differences
• Demonstrated knowledge and ability to provide crisis intervention guidance
• Proven conflict mediation skills
• Excellent interpersonal and communication skills
• Very well-developed organizational skills
• Ability to exercise sound judgment when handling a variety of issues
• Excellent research skills
• Excellent computer and internet skills
• Ability to work independently on small and large-scale projects
• Ability to effectively juggle multiple assignments
• Ability to prioritize projects and to meet deadlines

Education, Licenses and/or Certifications etc:
• MA in Student Personnel/Higher Education Administration or a similar field
• Proficiency in a foreign language with preference to Arabic, Mandarin, Japanese, Italian, French, or German.
• Must have valid US Driver's license and ability and willingness to drive a rental car as required

Working conditions/Environment:

• Must be available to participate in 24/7 emergency coverage (by cell phone)
• May be required to work beyond the office hours of 8:30am to 4:30pm, including nights and weekends, as defined by the needs of the department and/or organization
• This job requires international travel by airplane to 1-3 Centers per year for observation of services provided and staff training
• Must be able to work in Chicago office on a daily basis
• Due to the open plan environment, this workspace may experience varying noise levels
• The workspace is well lit but may not have direct natural light

Physical demands:

• Ability to remain in a seated position for the majority of the day (between 70% -100% of work time)
• Ability to work for extended and continuous periods at a workstation operating a computer, phone and other office equipment i.e., a calculator, copier, and computer printer (between 70% -100% of work time)
• Need to occasionally move about inside the office to access file cabinets from 10% to 15% of work time
• Ability to lift or move supplies, equipment, boxes, documents and materials weighing up to 40lbs (from 10% to 15% of work time)
• Must be able to communicate via phone, email and in-person with employees, students and overseas employees for the majority of the day (between 70% -100% of work time)
• Ability to travel internationally (1-3 Centers per year – some nights and weekends may be required)

Fiscal responsibilities:

• Responsible for purchases via company credit card and ability to process expense reports in a timely and accurate manner
• Follows procedures set by IES Abroad policy in regard to business expenditures/travel costs
Disclaimer This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. The duties above are not to be considered a complete list of duties and responsibilities assigned to this position.

Background checks:

A background check will be conducted, based on responsibilities, as a condition of employment.


This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. The duties above are not to be considered a complete list of duties and responsibilities assigned to this position.

Application Deadline: 

Open until position is filled.

No phone calls or emailed status inquiries accepted.

How to Apply:

All applicants should submit an application including cover letter, resume and salary requirements by clicking 'Apply Now' at the right hand side of this page.

Please visit for more information about working at IES Abroad.

Equal Opportunity Employment:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.

We are committed to a policy of equal opportunity and do not discriminate on the basis of race, color, religion, sex (including pregnancy), disability, age, national origin, citizenship, gender, gender expression, gender identity, sexual orientation or genetic information or veteran status and/or any other status protected by applicable laws.

IES Abroad
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