IES Abroad
  • Recruiting and Advising
  • Chicago, IL, USA
  • Full Time

Status: Full-time, exempt
Schedule: 37.5 hrs/week, M-F, 8.30a.m. – 4.30p.m, with a 30 minute lunch break. This role may require occasional evening and weekend work and occasional travel based on seasonal business needs/position requirements
Reports to: Program Advising Manager
Direct reports: None
Start date: Immediately
Location: Chicago, IL, USA

About Us:

Everything we do is about the IES Abroad student. Our profoundly passionate team of study abroad professionals believes in creating once-in-a-lifetime educational adventures that transcend expectations. Our goal is to rock the world of some 8,000 study abroad students every year.

From our headquarters in Chicago to our 120 study abroad programs in 85 global locations worldwide, we create authentic global education and life-affirming cultural experiences. We work at IES Abroad because we believe that every student should have the opportunity to go abroad - especially in a fun, safe, and superior academic and cultural environment.

We believe so strongly in the power of our program, that we actively recruit students from diverse populations and provide more than $3 million in scholarships year after year. We are proud that our students are as diverse and exciting as the countries we study.

We're not ashamed to admit, we're a little bit obsessed with study abroad.

Summary of position:

IES Abroad's Ambassador Program engages recent alumni as volunteers to promote study abroad on their home campuses. The Ambassador Program Coordinator is responsible for three primary functions: to manage and enlist each term's cohort of volunteer Ambassadors; to develop and implement creative initiatives that engage Ambassadors in promoting IES Abroad; and to grow engagement levels and awareness of Ambassadors on campuses. In addition, this position will also support the Recruiting & Advising Department's three primary functions: to recruit students to apply and attend IES Abroad programs; to provide top quality predeparture advising, preparation, and service for all IES Abroad students; and to provide high quality service and manage relationships with U.S. colleges and universities in the IES Abroad consortium.

Essential job responsibilities & duties:

  • Manage nomination, onboarding, and training of all Ambassador Program participants, ensuring a baseline of engagement across participants
  • Serve as a liaison to staff members in Recruiting & Advising, Student Affairs, Academics, Marketing, Advancement, and other departments in accessing and utilizing Ambassadors
  • Organize, promote, and attend special events for Ambassadors and prospective students
  • Coordinate outreach strategy and visit locations with Student Outreach Coordinator and Diversity Relations Managers
  • Research and increase opportunities for the Ambassadors' exposure in their communities and online through social media
  • Collaborate with IES Abroad Center staff to develop ongoing Ambassador info sessions on-site
  • Manage the Ambassador of the Year selection committee and coordinate the attendance of winners at the IES Abroad Annual Conference
  • Manage collection of surveys and associated data entry for the Ambassador Participation Point System and associated incentive program
  • Work with Marketing staff to maintain and leverage Ambassador information on public website
  • Serve as part of a rotating group of staff handling after-hours calls
  • Maintain excellent records of all communications, utilizing database and web technology in all daily functions
  • Serve as a member of a program advising team, providing call and email coverage for team members when needed

Additional:

  • Regular and predictable attendance is an essential function of this position
  • Any other task or duty as assigned or required

Additional:

• Regular and predictable attendance is an essential function of this position
• Any other task or duty as assigned or required

Experience & Qualifications/Skills:

  • Two + years' experience in the field of study abroad, volunteer management, or a comparable area (preferred)
  • Strong interpersonal communication and advising abilities with exceptional customer service focus
  • Excellent writing and verbal communication skills
  • Ability to manage and maintain high call volume
  • Talent for organizing and prioritizing multiple tasks
  • Exceptional team player
  • Proactive
  • Takes accountability
  • Strong leadership aptitude and ability to work with minimal supervision
  • Strong attention to detail with the capacity to maintain accurate records
  • Interest in embracing business process opportunities
  • High level of enthusiasm and flexibility
  • Strong social media literacy, Microsoft Office, and database skills
  • Ability to prepare and present effective presentations
  • Familiarity with intercultural competency and international education /study abroad a plus

Education, Licenses and/or Certifications etc:

  • Bachelor's degree
  • Candidates must have a valid driver's license and be willing and able to drive a car
  • Must be legally eligible to work in the United States

Physical demands:

  • Ability to remain in a seated position for the majority of the day (between 70% -100% of work time) in a workstation
  • Ability to work for extended and continuous periods at a workstation operating a computer, phone and other office equipment i.e., a calculator, copier, and computer printer (between 70% -100% of work time)
  • Must be able to communicate via phone, email and in-person with IES Abroad US and Global employees, students and parents for the majority of the day (between 70% -100% of work time)
  • Need to move about inside the office to access file cabinets from 25% of work time
  • Ability to lift or move supplies, equipment, boxes, documents and materials weighing up to 40lbs from 15% to 20% of work time in office or while traveling
  • This position will travel by airplane or car to campuses within the U.S. approximately 30%
  • Candidates must have a valid driver's license and be willing and able to drive a car

Working conditions/Environment:

  • This position may be required to work beyond office hours of 8:30am to 4:30pm, including nights and weekends, as defined by the needs of the department and/or organization
  • Due to the open plan environment, this workspace may experience varying noise levels.
  • The workspace is well lit but with no direct natural light
  • Must be able to work in office on a daily basis

Fiscal responsibilities:

Responsible for following IES Abroad policies regarding any purchases and/or travel, if required, made via company credit card as well as processing expense reports in a timely and accurate manner.

Disclaimer:

This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. The duties above are not to be considered a complete list of duties and responsibilities assigned to this position.

Application Deadline: 

Open until position is filled.

No phone calls or emailed status inquiries accepted.

How to Apply:

All applicants must submit an application including cover letter, resume and salary requirements by clicking 'Apply Now' at the right hand side of this page.

Please visit http://www.iesabroad.org/study-abroad/about/employment for more information about working at IES Abroad.

Equal Opportunity Employment:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.

We are committed to a policy of equal opportunity and do not discriminate on the basis of race, color, religion, sex (including pregnancy), disability, age, national origin, citizenship, gender, gender expression, gender identity, sexual orientation or genetic information or veteran status and/or any other status protected by applicable laws.

 

IES Abroad
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