IES Abroad
  • Enrollment Management
  • Chicago, IL, USA
  • Full Time

Job title: Enrollment Management Specialist
Status: Full-time, exempt
Schedule: M-F, 8.30a.m. – 4.30p.m, 37.5 hours per week. May require occasional evening work as defined by the needs of the department and/or organization/position requirements.
Reports to: Manager, Enrollment Management
Direct reports: None
Start date: ASAP
*Location: Chicago, IL, USA

About us:

Everything we do is about the IES Abroad student. Our profoundly passionate team of study abroad professionals believes in creating once-in-a-lifetime educational adventures that transcend expectations. Our goal is to rock the world of some 8,000 study abroad students every year.

From our headquarters in Chicago to our 120 study abroad programs in 85 global locations worldwide, we create authentic global education and life-affirming cultural experiences. We work at IES Abroad because we believe that every student should have the opportunity to go abroad - especially in a fun, safe, and superior academic and cultural environment.

We believe so strongly in the power of our program, that we actively recruit students from diverse populations and provide more than $3 million in scholarships year after year. We are proud that our students are as diverse and exciting as the countries we study.

We're not ashamed to admit, we're a little bit obsessed with study abroad.

Summary of position:

The Enrollment Management Department serves all students who apply and/or are admitted to IES Abroad programs. Each student demands unique services and requires a thorough review of his/her application and a timely admissions decision.  Serving students includes the collecting, organizing, and clarifying of data and information throughout the pre-departure process so that it is clear, informative, and adds value to the study abroad experience.

Essential job responsibilities & duties:

  • Serve as a contact in the Enrollment Management department providing exceptional service to students, university coordinators, other internal departments, and IES Abroad Centers;
  • Act as admissions officer for assigned programs by maintaining admissions requirements and reviewing applications within the department's specifications for timeline and quality;
  • Maintain student data in database and client relations management system;
  • Collaborate with consulates and embassies to provide accurate visa application instructions to admitted students and IES Abroad constituents;
  • Distribute visa documentation to students, and review and submit student visa applications to consular officials;
  • Create and manage online pre-departure forms and visa-related content;
  • Review online pre-departure forms and approve them for Center access;
  • Communicate regularly with all constituents regarding individual students, program changes, and other updates;
  • In consultation with recruiting, academic, and marketing departments, provide input for effective, easy to read, and streamlined pre-departure content and communications to admitted students;
  • Serve the organization's need for reports and analysis of enrollment data;
  • Take on special projects / other duties and tasks as assigned;
  • Maintenance of orderly and confidential filing systems and record keeping is an essential function of this position;
  • Regular and predictable attendance is an essential function of this position;
  • Any other task or duty as assigned or required.

Experience & Qualifications/Skills:

• 2 years data entry or administrative experience
• Database literacy with extensive computer knowledge of Microsoft Office and Excel
• Ability to organize and prioritize multiple projects simultaneously and to meet deadlines
• Strong written and verbal communications skills
• Strong interpersonal communication skills and customer focus
• Strong attention to detail with the capacity to maintain accurate records
• Ability to cooperate with all stakeholders
• Takes responsibility for actions, results and mistakes
• Ability to exercise sound judgment when handling a variety of issues
• Strong problem solving skills
• Strong self-direction and initiative skills
• Act in a professional manner at all times
• Ability to be flexible and adaptable in a changing environment
• Meets commitments on a consistent and timely basis with infrequent unplanned absences
• Maintains a positive can-do attitude even during stressful situations
• Ability to learn quickly
• Ability to work both independently and as part of a team
• Study abroad experience helpful

Education, Licenses and/or Certifications etc:

• Associates degree or equivalent work experience

Physical demands:

  • Ability to remain in a seated position for the majority of the day (between 70% -100% of work time) in a workstation
  • Ability to work for extended and continuous periods at a workstation operating a computer, phone and other office equipment i.e., a calculator, copier, and computer printer (between 70% -100% of work time)
  • Need to move about inside the office to access file cabinets from 25% of work time
  • Ability to lift or move supplies, equipment, boxes, documents and materials weighing up to 40lbs from 15% to 20% of work time in office
  • Must be able to communicate via phone, email and in-person with IES Abroad US and Global employees, students and parents for the majority of the day (between 70% -100% of work time)
  • This position may be asked to travel by airplane or car to campuses within the U.S. approximately 2% seasonally

Working conditions/Environment:

  • This position may be required to work beyond office hours as defined by the needs of the department and/or organization.
  • Due to the open plan environment, this workspace may experience varying noise levels. The workspace is well lit but with no direct natural light.
  • Must be able to work in office on a daily basis.

Fiscal responsibilities:

• This position need to work with Finance, using Doc-link, to request money orders which must be processed in a timely manner
• This position must follow all Finance procedures set by IES Abroad policy


This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. The duties above are not to be considered a complete list of duties and responsibilities assigned to this position.

Application Deadline: 

Open until position is filled.

*Please note there is no relocation for this position.  This position is based in Chicago*

No phone calls or emailed status inquiries accepted.

How to Apply:

All applicants should submit an application including cover letter, resume and salary requirements by clicking 'Apply Now' at the right hand side of this page.

Please visit for more information about working at IES Abroad.

Equal Opportunity Employment:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.

We are committed to a policy of equal opportunity and do not discriminate on the basis of race, color, religion, sex (including pregnancy), disability, age, national origin, citizenship, gender, gender expression, gender identity, sexual orientation or genetic information or veteran status and/or any other status protected by applicable laws.

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