IES Abroad
  • Customized Programs
  • Chicago, IL, USA
  • Full Time

Status: Temporary, Full-time, non-exempt
Schedule: M-F, 8.30a.m. 4.30p.
Reports to: Associate Director, Customized & Faculty-Led Programs
Direct reports: None
Start date: ASAP
Location: Chicago, IL, USA

About us:

Everything we do is about the IES Abroad student. Our profoundly passionate team of study abroad professionals believes in creating once-in-a-lifetime educational adventures that transcend expectations. Our goal is to rock the world of some 9,500 study abroad students every year.

From our headquarters in Chicago to our 400+ study abroad programs in 85 global locations worldwide, we create authentic global education and life-affirming cultural experiences. We work at IES Abroad because we believe that every student should have the opportunity to go abroad - especially in a fun, safe, and superior academic and cultural environment.

We believe so strongly in the power of our program, that we actively recruit students from diverse populations and provide more than $5 million in scholarships year after year. We are proud that our students are as diverse and exciting as the countries we study.

We're not ashamed to admit, we're a little bit obsessed with study abroad.

Summary of position:

Customized & Faculty-Led Programs team and IES Abroad Center staff, the Temporary Customized Program Coordinator collaborates, coordinates and communicates with various stakeholders on vital program administration including, but not limited to: student communication, pre-departure maintenance, and post-program administration.

Essential job responsibilities & duties:

  • Communicate and collaborate with the Associate Director and IES Abroad Center staff to coordinate program details, such as the dissemination of student information, housing, etc.
  • Develop process expertise and general IES Abroad Center knowledge to communicate effectively with Customized & Faculty-Led Programs students.
  • Proactively communicate with students from a portfolio of programs.
  • Maintain and update systems with current information and troubleshoot technical student issues.
  • Upload student roster and process online forms.
  • Work alongside the Associate Director to help build training materials and continuously enhance student support operations.
  • Maintain and assign program forms as well as adjust document statues appropriately for select programs.
  • Track and process pre-departure and post-program tasks and update program-related details via CRM software.
  • Communicate with Customize Program Managers/ Associate Director to ensure students are registered and forms deadlines are met for each school's program.
  • Process medical reports and note sensitive student information for Student Affairs follow up.
  • Support the enrollment of program participants in medical insurance, as necessary.
  • Customize and edit program/destination-specific online pre-departure guides.
  • Manage staff program evaluation process.
  • Create grade reports as needed.
  • In collaboration with Associate Director, create efficiencies in operations and data management.
  • Update internal websites as needed/directed.
  • Collaborate with Customized & Faculty-Led Programs unit and other departments in designing, testing and implementing new organization-wide software and enhancements, such as the new client portal, student database and CRM applications.
  • Regular and predictable attendance is an essential function of this job.
  • Other duties as assigned and/or required.

Experience & Qualifications/Skills:

  • 1-2 years of work related experience.
  • Dedication to high quality client services.
  • Ability to be flexible and adaptable in a changing environment.
  • Strong team player, yet able to work independently.
  • Excellent attention to detail and data entry skills, with the capacity to maintain accurate records.
  • Strong interpersonal, oral and written skills with the ability to communicate well with various constituents.
  • Maintains professionalism and a positive can-do attitude even during stressful situations.
  • Takes responsibility for actions, results and mistakes.
  • Self-starter with strong problem solving skills.
  • Ability to efficiently manage multiple projects simultaneously in fast-paced environment.
  • Strong computer skills, including but not limited to Microsoft Word, Microsoft Excel, Microsoft Publisher, Adobe Reader, and CRM software.

Education Licenses and/or Certifications etc.

Bachelor's degree or equivalent work experience

How to Apply:

All applicants should submit an application including cover letter, resume, and salary requirements by clicking 'Apply Now' at the right hand side of this page.

Equal Opportunity Employment:

Treating all people with respect is at the core of who we are.

As an equal opportunity employer, we recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, sex (including pregnancy), disability, age, veteran status, citizenship, gender, gender expression, gender identity, sexual orientation, genetic information and/or other protected status as required by applicable law.

When you join IES Abroad, you're part of a diverse community of global leaders who know that our differences in skills and backgrounds are just as important as our shared passions and mission. Surrounded by a mix of talented professionals, you find yourself wanting to come to work, and, more importantly, wanting to stay and advance our mission together


This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. The duties above are not to be considered a complete list of duties and responsibilities assigned to this position.

IES Abroad
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